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Privacy Policy

Data controller:

Adrienn Erika Pallag

Therabloom

adriana@therabloomwellbeing.com

+44 7360 237393

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For the purposes of UK GDPR and the Data Protection Act 2018, I am the Data Controller responsible for deciding how and why your personal information is collected, used, and stored.

Website Hosting & Data Processing by Wix

This website is hosted using Wix.com, which provides the technical platform that allows the site to function. As part of delivering these services, Wix processes certain personal data on my behalf.

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Wix may collect and process:

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  • IP addresses

  • Device and browser information

  • Website usage analytics

  • Contact form submissions

  • Booking information (if applicable)

  • Cookies and tracking data

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Wix acts as a Data Processor under UK GDPR, while I remain the Data Controller. Wix processes data only according to my instructions and for the purpose of operating the website.

Wix may store data on secure servers located outside the UK and uses industry‑standard security measures, encryption, and access controls.

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Wix’s Privacy Policy: https://www.wix.com/about/privacy

Contact Form Data

When you submit an enquiry through the contact form, I collect:

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  • Full name

  • Email address

  • Phone number

  • The content of your message

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Messages may contain sensitive personal information. The contact form is not suitable for urgent or crisis communication, and I cannot guarantee immediate responses.

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I retain enquiry information for 6 months, after which it is securely deleted.

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Contact form submissions are stored within Wix’s secure system and may also be accessed on my personal laptop, which is protected by double authentication.

Special Category Data (Mental Health Information)

As part of providing therapy, I may collect and process special category data, including information relating to mental health, emotional wellbeing, and other sensitive personal details shared during therapy sessions or in initial enquiries.

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My legal basis for processing this information is Article 9(2)(h) UK GDPR: the provision of health or social care.

Special category data is handled with the highest level of confidentiality and stored securely.

Confidentiality & Safeguarding

All information shared with me is treated confidentially. However, there are specific circumstances where I may need to share information without consent, including:

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  • If there is a risk of serious harm to you or others

  • If a child or vulnerable adult is at risk

  • If I am required to do so by law or court order

  • If information relates to terrorism, money laundering, or serious crime

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These limits to confidentiality are explained in my therapy agreement and apply equally to any personal data collected through this website.

Legal Basis for Processing Personal Data

I process personal data under the following lawful bases:

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  • Contract: To provide therapy and respond to enquiries.

  • Legitimate Interests: To operate my website securely and respond to initial contact.

  • Legal Obligation: Safeguarding, record‑keeping, professional standards.

  • Consent: For optional communication (if applicable).

  • Provision of Health Care (Article 9(2)(h)): For special category mental health information.

Data Storage & Security

Personal information may be stored in two places:

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1. Wix’s secure hosting platform, which provides encrypted storage and industry‑standard security measures.

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2. My personal laptop, which is protected by:

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  • Double authentication

  • Strong password protection

  • Industry‑standard encryption

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Only I have access to this device. I take all reasonable steps to ensure your information is stored securely and handled in accordance with UK GDPR.

Client Rights under UK GDPR

You have the right to:

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  • Access the personal data I hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (subject to legal and clinical record‑keeping requirements)

  • Request restriction of processing

  • Object to certain types of processing

  • Withdraw consent (where consent is the legal basis)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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I will respond to all data requests within one month.

Cookie Policy

This website uses cookies to ensure it functions properly and to improve your browsing experience. Cookies are small files stored on your device that help the site operate securely and efficiently.

Wix, the platform hosting this website, uses essential cookies (required for the site to function), as well as functional and analytical cookies that help improve performance and understand how visitors use the site.

You can choose to accept or decline non‑essential cookies through the cookie banner when you first visit the site. Essential cookies cannot be disabled, as they are necessary for the website to work correctly.

For more information about how Wix uses cookies, you can read their Cookie Policy here: https://www.wix.com/about/cookie-policy (wix.com in Bing)

If you have any questions about cookies or data privacy, please contact me at: adriana@therabloomwellbeing.com

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